Outsouricng expert Richard Blank, is the Chief Executive Officer for Costa Rica's Call Center since 2008. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. After 4 years, he decided to stay in Central America and roll the dice on growing his own call center company with the new skills acquired while living abroad. By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a successful bilingual trainer. Over 10,000 Ticos have been personally prepared to become some of the finest telemarketers in the country under Richard's direction and supervision. In addition, solid efforts has earned him the proud reputation of running a school for advanced telemarketing and soft skills. The lessons are often sought after for private training and consultation onsite and virtually. Plus, Richard offers the company Mercedes 300D limousine for all clients visiting the location in Barrio Aranjuez. Mr. Blank has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only retro video arcade game room for employees in BPO INDUSTRY CCC purchased and is restoring a 1984 300d mercedes w123 long wheelbase sedan Limousine for all of COSTA RICA'S CALL CENTER'S clients. Her name is DAISY. In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal. Mr. Blank holds a 1996 bachelors degree in Communication and Spanish from the University of Arizona and a 1994 certificate of language proficiency from the University of Sevilla, Spain.